Shipping Policy
Frequently Asked Questions
How do personalized orders work?
Customize your product directly on the product page by uploading your photos, names, messages, or personalization details before checkout. Each keepsake is personalized and made to order specifically for you.
How many photos can I upload?
Customization options and photo limits vary depending on the product selected. Product-specific details are displayed directly on each product page.
What types of photos work best?
Bright, clear, high-quality photos typically produce the best final result. Close-up images with good lighting often create the clearest viewing and print quality.
How long does production take?
Because each item is personalized and individually created, production times vary depending on the product and production partner. Estimated production timing is displayed on each product page before purchase.
How long does shipping take?
Shipping timelines vary based on destination, carrier conditions, seasonal demand, and the specific item ordered. Estimated delivery information is shown on each product page.
Will I receive tracking information?
Yes. Once your order ships, tracking details will be sent to the email address provided at checkout. Please allow carriers time to update tracking information.
Can I send my order directly as a gift?
Yes. Many customers choose to ship directly to the recipient as a meaningful personalized gift.
Can I preview my customization before ordering?
Customers can review uploaded photos and personalization details before checkout. Please carefully review all customization selections before submitting your order.
Are personalized items refundable?
Because each order is custom-made specifically for you, personalized items are generally non-refundable unless the item arrives damaged, defective, or incorrect.
What if my uploaded photos are blurry or low quality?
Final results depend on the quality of the image provided. For best results, upload clear, high-resolution images with good lighting. Photos that appear blurry, dark, cropped, or low resolution may affect the final product.
What happens if I enter the wrong shipping address?
Please review your shipping information carefully before checkout. If you notice an error after placing your order, contact us as soon as possible and we will do our best to assist before production or shipment begins.
What if my package is delayed or appears lost?
Shipping estimates are not guaranteed and occasional delays may occur due to weather, carrier disruptions, customs processing, holidays, or increased order volume. If your package appears significantly delayed or lost, please contact us and we’ll help coordinate with the shipping carrier whenever possible.
How do I contact support?
Questions before or after your order? Contact us at mytinymemoriesco@gmail.com and we typically respond within 1–2 business days