Return & Refund Policy
Return & Refund Policy
At My Tiny Memories, each product is personalized and made to order specifically for you. Because of the custom nature of our products, returns and exchanges are generally not accepted for personalized items.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging (if applicable)
We will review each situation and work with you to determine an appropriate resolution, which may include a replacement, store credit, or refund when applicable.
Personalization Responsibility
Customers are responsible for reviewing uploaded photos, names, dates, addresses, and customization details before submitting an order.
My Tiny Memories is not responsible for:
- Customer-submitted spelling errors
- Incorrect personalization details entered at checkout
- Low-resolution or low-quality images uploaded by the customer
Non-Returnable Items
The following items are generally non-returnable:
- Personalized photo gifts
- Customized keepsakes
- Made-to-order products
- Sale and clearance items
Order Changes & Cancellations
Orders may only be canceled or modified within a limited period after purchase and before production begins. Once production has started, changes may no longer be possible.
Refund Eligibility
Refunds are considered for:
- Damaged items
- Defective products
- Incorrect items received
- Approved exceptions reviewed by our support team
Approved refunds will be returned to the original payment method whenever applicable.
Questions or Order Issues?
Customer Support Email:mytinymemoriesco@gmail.com
Typical Response Time:
Within 1–2 business days
We want every customer to have a positive experience and encourage you to contact us if something is not right with your order.