FAQ
Frequently Asked Questions
How do personalized orders work?
Customize your product by uploading your favorite photos directly on the product page before placing your order. Your images are then used to create a personalized keepsake made specifically for you.
How many photos can I upload?
Photo limits vary depending on the product. Our personalized memory viewer supports 7 custom photos plus 1 center cover image. Product-specific customization details are listed on each product page.
What types of photos work best?
Bright, clear, high-quality photos work best. Close-up images with good lighting typically produce the clearest viewing experience and print quality.
How long does production take?
Because each order is personalized, production typically takes approximately 5–8 business days before shipment.
How long does shipping take?
Standard shipping times typically range from 6–10 business days depending on destination, carrier conditions, and seasonal demand.
What types of personalized gifts do you offer?
Our collection includes personalized keepsakes and custom photo gifts designed for weddings, anniversaries, baby showers, memorials, birthdays, long-distance relationships, and meaningful family moments.
Can I send my order directly as a gift?
Yes. Many customers ship directly to the recipient as a thoughtful personalized gift.
Can I preview my customization before ordering?
Yes. Customers customize and review their uploaded photos before completing checkout. Please double-check your images carefully before submitting your order.
Are personalized items refundable?
Because each item is custom-made specifically for you, personalized orders are generally non-refundable unless the item arrives damaged, defective, or incorrect.
What if my uploaded photos are blurry?
For best results, we recommend uploading high-resolution images with clear faces and good lighting.
How do I contact support?
You can reach us anytime through our Contact page and we’ll respond as quickly as possible.